Return & Shipping Policy

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 Exchange or Store Credit within 14 days. 

Items must be unworn, in original selling condition with tags attached and not be a final sale item. 
The return policy time frame begins at the time of purchase so please plan your pickups accordingly. SHIPPED ORDERS will be based off the date received.
***ALL SALES FINAL ON: Jewelry, bodysuits, scarves, hats, gloves, socks, slippers, Bra Accessories, sale & promotional items.
*Please follow all care instructions as we are not responsible for shrinking or altering of any kind.*
Our inventory comes in limited quantities, and is always evolving. We thank you for helping us to keep it this way by following our guidelines.
Exchanges if item was shipped to you:
Because we carry limited quantities of each style, please place a new order for what you’d like in exchange. As long as your initial order is postmarked within 14 days of you receiving it, and we receive it unworn with tags attached- a refund to original form of payment will be issued (only if you actually bought the new item, otherwise If just returning a store credit will be issued) If postmarked beyond the policy’s 14 days then no refund/store credit will be granted. 
1. To request an exchange, contact us immediately to start the process. 
2. We are happy to email you a return shipping label for your convenience if requested. Please reuse the original polymer bag we used to ship your order. Include the original paperwork in the return package. Deducted from your refund will be the cost of the return label IF our label is used.
(If you use our return label but choose a different return packaging, this could result in a variance in weight and insufficient postage. In this case the package would be returned to you by the post office, delaying the time it takes for us to receive it).
3. Drop off the package at your local Post Office for shipping. Your return package must be postmarked within 14 days. 
Polished Boutique/Returns 
1116A MAIN ST
BRANFORD, Connecticut 06405
Questions? Please e-mail us at store@shoppolished.com, call us or use the chat feature on our website and we will respond as quickly as possible!
DAMAGED ITEMS
In the rare occasion you received an item and it is damaged, you must notify us within 5 days of receipt. Please email us with clear pictures of the damage: store@shoppolished.com. If you do not hear from us within 48 hours of your email you must call us to proceed.
If you have worn and washed an item, we do not consider this a damage. Please be conscious of the washing and care instructions located on the tags. We can not take responsibility for altered merchandise.
Thank you for supporting our small business <3
If you have not joined one of our CommentSold live sales, please download our free APP ‘Polished Boutique for Android & iOS-follow our Facebook page- and join us each Thursday @6:30 PM EST & Sunday @ 10 AM EST
We encourage you to use the chat feature to reach us for any questions you may have!

We are excited to offer FREE GROUND SHIPPING on all orders in the U.S over $100! 

LIVE LOCAL? Order ahead and pickup in store or curbside! 

Orders will be processed and shipped within 1-4 business days depending on the day and time it is placed. (Please note our hours of operation, as orders are processed during business hours only. If you have any questions or concerns please reach out before placing your order by sending us an email at store@shoppolished.com.) 
     
Orders cannot be canceled after being placed.
PLEASE double check your shipping address! Once we ship your order, it is out of our possession and we have no control over the course of its delivery.
   
 
 
 
***WE ARE NOT RESPONSIBLE FOR PACKAGES LOST IN TRANSIT! IF YOUR PACKAGE IS LOST WHILE IN TRANSIT YOU MUST FILE A CLAIM WITH THE POST OFFICE.***